We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 6 months) on full priced items, should they meet the below requirements:
– Garment/s will need to be sent back to us within 14 days of delivery.
– Garment/s should be returned new, unused and with the PW by Portia’s Will swing tag still attached.
Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
We do not offer refunds for change of mind, wrong decision or incorrect size.
Please note, no returns on flash sales, sale collection or accessories.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.
If you would like to exchange an item or receive a credit note, please email firstname.lastname@example.org and we will send you a returns form. Please ensure that you include the completed returns form with your parcel and send to:
PW by Portia’s Will
15A Transvaal Ave
Double Bay NSW
If you would like to exchange your item, please include your credit card details on the returns form as we charge $10 for return postage (within Australia) to you or enclose a prepaid satchel. Your card will only be charged should we have the available size/item for your exchange.
On receipt, we will assess the item to determine whether it’s fit for return, and then notify you of your store credit or exchange.
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact email@example.com and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.